REFUND AND RETURN POLICY

Return/Exchange (only within 7 days of receipt)

If you are not 100% satisfied with your Mayarica jewelry, we want to help you find your perfect fit. You can exchange or return items for store credit only within 7 days of receipt with all original packaging and Mayarica concierge will help you find a replacement. Items showing signs of wear or those that have been engraved, resized, or damaged in any way will not be accepted for exchange. Items that you have kept for more than 7 days after receipt cannot be exchanged.

 

We will send the first exchange from our warehouse for free. For any subsequent exchanges, we will ask you to pay the cost of delivery. Please note we are not responsible for paying any customs charges (import duty or tax) on any returns. You will be responsible for all costs and charges associated with returning your order. We recommend to return your order via a tracked shipping method or request a  proof of postage receipt, as we cannot refund/exchange lost returns.

 

How do I request an exchange/return?

Send us an email at support@mayarica.com stating you would like an exchange/return so that you may receive a return authorization number.

  • Please include your full name and order number in the email.

  • Include the new items you would like to exchange your order for or note that you prefer store credit.

Mayarica concierge will email you confirming your return or exchange and provide you with further customized instructions. Be sure to mark the package as a “return” when filling out the commercial invoice on the return package, so as to avoid customs charges. Package up your item and ship it back to us. Keep tracking details close at hand just in case.

 

Please mail your product to:

Ivan - Mayarica (Attn: Returns)

Calle de la palma #31, 207

Centro Histórico

Delegación Cuauhtémoc 06000 CDMX - México

 

Refunds/order cancellations (only within 24 hours of order)

Refunds or cancellations are only available within 24 hours after you place your order. after 24 hours, no refunds or order cancellations are permitted. If you wish to cancel your order and be refunded, you must contact Mayarica within 24 hours of your order at: support@mayarica.com

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